Terms & Condition

1. Introduction

SipkaKart provides a convenient grocery delivery service in Gaya, Bihar. By using our platform, you agree to these terms and conditions. Please read them carefully before proceeding.

2. Services Provided

SipkaKart offers an online platform for ordering groceries and other daily essentials, which we deliver to your specified address within our service area. The platform includes an easy-to-navigate website and mobile application where you can browse products, place orders, and track deliveries.

3. Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you are of legal age and have the legal authority to enter into this agreement.

4. Account Registration

To place an order, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

5. Orders and Delivery

• Order Confirmation: Once you place an order, we will confirm your order via email or phone. If there is any issue with the availability of products, we will notify you.
• Delivery Areas: Our service is limited to specific areas in Gaya, Bihar. Please check our delivery zone before placing an order.
• Delivery Time: We strive to deliver orders within the estimated delivery window. However, delivery times may vary due to unforeseen circumstances or factors outside our control.

6. Pricing and Payment

• Pricing: All prices for products listed on our platform are inclusive of applicable taxes unless otherwise stated.
• Payment: Payment for your order can be made via online payment methods available on our platform, including credit/debit cards, net banking, or cash on delivery (if available).
• Payment Issues: In case of payment failures or issues, please contact our customer support team immediately.

7. Returns and Refunds

• Returns: Due to the perishable nature of grocery items, we generally do not accept returns. However, if you receive damaged or incorrect items, please contact us within 24 hours of delivery for assistance.
• Refunds: If a refund is applicable, it will be processed based on the payment method used. Refunds may take a few business days to reflect in your account.

8. Cancellations

Orders can be canceled before the dispatch of the delivery. Once the delivery is in progress, cancellations are not accepted. For cancellations, please contact customer support immediately.

9. User Responsibilities

By using our platform, you agree to:

• Provide accurate, complete, and up-to-date information during registration and when placing orders.
• Not use our platform for any unlawful or unauthorized purposes.
• Comply with all local laws and regulations applicable to online shopping and delivery services.

10. Limitation of Liability

SipkaKart is not responsible for any damages, losses, or injuries arising from the use of our services or products, including but not limited to delays in delivery, incorrect orders, or damages caused by third-party services.

11. Intellectual Property

All content on the SipkaKart platform, including images, logos, text, and other materials, are the intellectual property of SipkaKart and are protected by copyright laws. You may not use, reproduce, or distribute any part of our platform without prior written consent.

12. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

13. Modifications to the Terms

SipkaKart reserves the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and the revised Terms will take effect as of the date of posting. We encourage you to review these terms regularly.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bihar, India.

15. Contact Us

If you have any questions or concerns regarding these Terms & Conditions or our services, feel free to contact us:

• Email: contact@sipkakart.shop
• Phone: +919234221346
• Address: Gaya – Bihar – 823002